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Our commitment to Total Customer
Satisfaction stems as much from our technical services as it does from our product
quality. We take pride in our ability to provide value added services, thereby
establishing a fruitful relationship with the customer and in essence outsourcing his
refractory function.
In the ambit of a purchase agreement, we
provide the following specialized services that cover the entire gamut of a
customer’s refractory needs:
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 Design: Starting
with a comprehensive appraisal of the operating conditions and previous supply, we partner
with the customer to design a customized refractory solution utilizing modern tools such
as CAD. The emphasis for any design is on the cost/performance aspect of the refractory
under service. .
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Application,
Inspection and Maintenance:Through turnkey and refractory management contracts, we ensure technically
correct installation of the refractory lining using specialized equipment. We supervise
the operations on a continuous basis to understand the lining wear patterns and zoning
requirements and maintain the lining with cost effective hot repair solutions for
prolonged life.
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Analysis:
Post mortem analysis of the worn out refractories are carried out at our R&D center to gain an insight into the wear mechanism and
process-refractory interactions during service. This enables us to design better products
for the future and underscores our commitment to continuous development.
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Apart from these technical services, we
provide critical services such as inventory management for the customer and often link
remuneration for long term contracts to performance/output so as to optimize the
customer’s refractory costs. Some of our industry specific services are as follows:
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 Iron and steel: Blast furnace trough lining based on Al2O3-SiC-C
castables applied and maintained using sophisticated mixing/conveying equipment. Ladle management with balanced lining utilizing
both shaped and unshaped refractories. Design and application of coreless induction
furnace lining with neutral and basic ramming
mixes for usage with both ferrous and non-ferrous melting.
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Glass:
Design of refractory solutions depending on the quality of glass produced.
Manufacturing of machined melter blocks and feeder
channels which are pre-assembled and individually marked for faster installation at
the customer’s end.
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Cement: With
a product range encompassing the entire requirement of a cement plant from the pre-heater
to the cooler, we can design and supply refractories for any type of cement manufacturing.
Using XRD and XRF analysis of the cement clinker we provide customized solutions for
individual cement kiln operations.
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